Tag Archives: expensive

[Press Release] Mobile roaming charges: Summer time is roaming time

With the beginning of summer and travelling time, travellers are warned over the high costs of using their mobile phones when abroad. When abroad, most mobile phone operators still charge roaming fees that are several times higher than what customers pay at home.

While prices for phone calls and SMS have been regulated within the European Union to save users from the worst bill shocks, the costs are still several times higher than for domestic use. Especially the costs for using data services such as surfing the web or sending e-mails are not yet subject to effective controls and can quickly get out of hand. This means that mobile phone users, especially those with modern smart phones or tablets can still get an unpleasant surprise after returning home. Continue reading

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German operators evade EU roaming rules, keep ripping off customers

According to German website Teltarif.de, several German operators are trying to keep ripping-off customers and evade the EU rules against unfair roaming charges by not offering the lower-cost “Eurotarif” as the standard for roaming or even by changing the contracts of their existing customers.

T-Mobile and E-Plus automatically include roaming packages with their contracts which can be more expensive for customers – even though the EU-regulated “Eurotarif” should be the standard with new contracts. O2 even changed the contracts of all their existing customers to a different package – without their approval.

Read more about this here (in German): http://www.teltarif.de/euro-tarif-ausgehebelt

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ZDNet launches petition for fair data roaming

Following up on their recent push against unfair roaming charges, technology news website ZDNet recently started a petition against unfair data roaming charges which gathered several hundred signatures within just a few days. The petition demands more transparency, lower prices and the ability to choose a different provider just for roaming services.

To visit and sign the petition, head over to Petitionbuzz.

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New survey: customers feel “ripped-off” by data roaming fees

A survey by technology news website ZDNet revealed that customers feel “ripped-off” by data roaming charges. The biggest issues noted were a lack of transparency, extremely high prices for using data roaming and the feeling that high roaming fees are misplaced in a Europe of open borders. In Europe, 77% of those surveyed stated that they think data roaming is too expensive. Most importantly, customers would use their mobile phones more when abroad if prices were lower.

Read the whole article over at ZDNet.

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